Another interesting tidbit from James Anderson at Michigan First CU. When they had to demonstrate their website navigation problem they asked a bunch of users (I think they were employees) to come in. They gave the users cards with the various content pages and data elements on the website. They then had the different people organize the cards according to how they would find content.
This isn’t directly applicable to us as from a public website standpoint, but we’re in the middle of an Intranet re-org and this makes good sense. For us, it would be less about highlighting a problem – we already know that we have one in terms of how our intranet is organized – and more about trying to figure out how our users think about content: what relates to what, what’s a child of what, etc. It’s a low tech but effective way to get a handle on how to set up navigation.
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